How does the process start?
For professional translations: You can use the Online Translation Form.
Upload your file and make an online translation quote. Otherwise, you can send your file through the contact form, in order to receive the cost via email and the special link to place your order.
For certified translations: Only use the contact form in order to receive the cost
via email and the order link to file your order.
How much does a translation cost?
The translation cost is a result of the amount of words of the original document multiplied with the cost per source word depending on the language combination, for example 150 words x 0,05 € = 7,5 € You can calculate the number of words of your document here. If your translation is official, then the cost of certification will be added, depending on the case and number of documents. For example: for 1 document of 150 words, we have: 150 x 0,05 € = 7,5 € + certified fee.
How much time do you need to complete a translation?
Depending on the number of words, a reasonable timeframe is necessary for the completion of the translation. Translators translate approximately 1000-1500 words per day.
a 3-page document from English into Greek needs one day
How to receive the completed translations?
When a translation is complete, it appears on your Account at menu Jobs. You can download it by clicking Download Translation.Every time a translation is complete, you will receive a notification e-mail.
How to track the translation process?
You can see live the status of your translation at your Account at Job Section. If you need anything you can contact the translator by clicking on Speech Bubbles.
How to change the payment method?
Depending on the country you are based on, there are several ways via which you can pay directly on our site using your debit or credit card, PayPal, or direct wire transfer. If you need to change your pre-selected payment method, you can send us an e-mail thus informing us about the new one. *Don’t forget to include the Order Number into your e-mail
Will translators keep the layout and design of my file?
In general, translators will try their best to retain the original formatting of your file, in terms of design and layout. However, this may not be possible in all cases. Some files may contain complicated formatting (PDF/PowerPoint) that may be altered when they input their translations, and fixing the layout could take a considerable amount of effort. Our translator’s responsibility will be to translate the text, and it will remain your responsibility to fix any formatting issues to ensure the resulting file looks exactly how you want.
How to contact the translator?
During the translation process, you can contact the translator for anything related to the translation. The translator can also contact you in order to prepare your translation in the best possible way. Go to your Account at Jobs Section and select the button with Speech Bubbles.
How many days it will take for the translation?
After you select your Source Language, Target Language(s), and Quality Level, you will see a turnaround time based on your order details.
How to receive the Invoice?
All you have to do is download your receipt or invoice directly from your account. Once the Invoice is issued, you will receive a notification email.
If you need further assistance or have any questions please contact us at firstname.lastname@example.org