Frequently Asked Questions

How to receive the completed translations?

When a translation is complete, it appears on your Account at menu Jobs. You can download it by clicking Download Translation.Every time a translation is complete, you will receive a notification e-mail.

How to track the translation process?

You can see live the status of your translation at your Account at Job Section. If you need anything you can contact the translator by clicking on Speech Bubbles.

How to change the payment method?

Depending on the country you are based on, there are several ways via which you can pay directly on our site using your debit or credit card, PayPal, or direct wire transfer. If you need to change your pre-selected payment method, you can send us an e-mail thus informing us about the new one. *Don’t forget to include the Order Number into your e-mail

How to contact the translator?

During the translation process, you can contact the translator for anything related to the translation. The translator can also contact you in order to prepare your translation in the best possible way. Go to your Account at Jobs Section and select the button with Speech Bubbles.

How many days it will take for the translation?

After you select your Source Language, Target Language(s), and Quality Level, you will see a turnaround time based on your order details.

How to receive the Invoice?

All you have to do is download your receipt or invoice directly from your account. Once the Invoice is issued, you will receive a notification email.

If you need further assistance or have any questions please contact us at

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